Shipping policy
At OTIS COLE WILSON, we specialize in premium fresh seafood and meat products. To ensure your fresh goods arrive in perfect condition, we have formulated strict shipping, packaging and after-sales standards for every order. Below is our detailed shipping policy for your reference.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of seafood and meat products, we arrange packaging and shipment promptly once your order is confirmed, minimizing waiting and inventory time to ensure you receive fresh ingredients in the shortest possible time.
2. International Shipping & Delivery Time
We provide reliable international shipping services for global customers. Our standard international delivery usually takes 7–14 business days, depending on your destination country, local logistics efficiency and customs clearance progress. If you need your items urgently, you can choose our expedited rush shipping option at checkout for faster delivery.
3. Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on the total weight of your order and your delivery address. All shipping costs will be clearly displayed on the checkout page before you complete payment. There are no hidden fees or extra charges, ensuring every transaction is transparent and trustworthy.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or inspection fees, which are determined and charged by your local customs authority. These additional charges are the responsibility of the recipient. We recommend that you check your local import regulations and relevant fee standards before placing an order to avoid unexpected extra costs.
5. Professional Fresh Packaging & Shipping Protection
As a professional supplier of seafood and meat, we adopt specialized fresh-keeping and shockproof packaging for all products. We use insulated packaging, ice packs and high-strength sealing materials to keep meat and seafood fresh, frozen and intact during long-distance transportation, effectively preventing deterioration, leakage and damage.
For high-value orders, we provide optional shipping insurance at checkout. You can choose this service to get full transit protection and enjoy a more worry-free shopping experience.
6. Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging and product condition upon receiving your order. If you find packaging damage, leakage, defrosting, severe deformation or abnormal product conditions, please take photos or videos as evidence, refuse to sign for the package, and contact our customer support immediately.
If you find any product quality problems after signing for the package, please contact us within 48 hours of delivery with valid evidence. Our team will verify the problem quickly and provide targeted solutions including refund, replacement or compensation according to the actual situation.
7. Customer Support
If you have any questions about order processing, shipping time, freight charges, customs clearance, packaging or after-sales problems, our professional customer support team is always ready to help you. Feel free to contact us via email or phone, and we will reply and solve your problems as soon as possible.
Thank you for shopping with OTIS COLE WILSON. We always adhere to high-standard packaging and logistics services to deliver fresh, safe and premium seafood and meat products to every customer worldwide.